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IT Operations Manager

What you’ll be doing

  • Manage daily operations of various support services according to the business and technical requirements.
  • Review and design the existing infrastructure and information security architecture.
  • Maintain production stability by implementing best practice, enterprise standards, governance and well-defined processes (e.g. ITIL).
  • Responsible for enterprise change management and proactive in incident management.
  • Drive process improvements and provide documentations for changes.
  • Manage IT budget and resources, inventory, assets and vendors.
  • Cooperate with other IT related teams for operation and project delivery.

Who we think you are

  • Degree holder in Information Technology or equivalent disciplines.
  • Minimum 7 years' hands-on experience in IT operations management, with at least 2 years managerial experience in a sizeable organisation. Experience in banking industry or financial institutions is an advantage.
  • Possess hands-on technical background in infrastructure support and operations (network, server, VMs, database, etc.), help desk support and management, application delivery support and information security standards.
  • Solid work experience in managing enterprise infrastructure including Microsoft AD, O365, Linux, in-house application provisioning, SSO, VPN, VDI, etc…
  • Broad knowledge of LAN, WAN, voice, and video technologies is required (e.g. routers, switches, load balancers, firewalls, network and routing protocols, SDN, DNS, VoIP, CCTV, etc…).
  • Knowledge on cloud computing (AWS, Azure, GCP), DevOps, CI/CD, release management, and/or software configuration management is strongly preferred.
  • ITIL / CISA / CISM / CISSP holder preferred; project management skill and background is definitely an advantage.
  • Result-oriented with excellent problem-solving skills.
  • Passionate for improvement and good multi-tasking skills.
  • Fluent in verbal and written English and Chinese.


Competitive salary

We compensate you fairly for joining us on our mission.

Education stipend

We believe in a lifelong of learning and support your career development.

Stocked fridge

Weekly afternoon teas, fresh fruits and a fully stocked fridge awaits you.

Happiness dollars

Monthly stipend to spend on anything from entertainment to health & wellness to leisure.

Work hard, play hard

Enjoy fun extracurricular activities with the team. We work extremely hard, but we also know how to have fun.

Employee referral bonuses

Up to HK$25,000 bonus when you refer someone who ends up joining us.

The time for a change is now. Are you ready?