香港What you’ll be doing
- Handle email, live chat, inbound and outbound call on all customer enquiries in a proactive and positive manner
- Evaluate problems / issues raised by customer and provide solution effectively to build customer loyalty
- Handle and resolve customer complaints promptly and escalate to team head if necessary
- Participate in projects on new process/service development, automation of new process and system enhancement / UAT to improve operational efficiency
- To perform any other duty as assigned by supervisor
Who we think you are
- Associate Degree / Diploma or above
- Minimum of 2 years’ experience in contact center
- Experience in handling customer complaints is preferred
- Good in verbal and written English and Chinese
- Good in customer service mindset and interpersonal communication skill
- Energetic and able to work under pressure
- Work shifts is required on weekends and public holidays
