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Customer Service Officer

What you’ll be doing

  • Handle email, live chat, inbound and outbound call on all customer enquiries in a proactive and positive manner
  • Evaluate problems / issues raised by customer and provide solution effectively to build customer loyalty
  • Handle and resolve customer complaints promptly and escalate to team head if necessary
  • Participate in projects on new process/service development, automation of new process and system enhancement / UAT to improve operational efficiency
  • To perform any other duty as assigned by supervisor

Who we think you are

  • Associate Degree / Diploma or above
  • Minimum of 2 years’ experience in contact center
  • Experience in handling customer complaints is preferred
  • Good in verbal and written English and Chinese
  • Good in customer service mindset and interpersonal communication skill
  • Energetic and able to work under pressure
  • Work shifts is required on weekends and public holidays

Perks

Competitive salary

We compensate you fairly for joining us on our mission.

Education stipend

We believe in a lifelong of learning and support your career development.

Stocked fridge

Weekly afternoon teas, fresh fruits and a fully stocked fridge awaits you.

Happiness dollars

Monthly stipend to spend on anything from entertainment to health & wellness to leisure.

Work hard, play hard

Enjoy fun extracurricular activities with the team. We work extremely hard, but we also know how to have fun.

Employee referral bonuses

Up to HK$25,000 bonus when you refer someone who ends up joining us.

The time for a change is now. Are you ready?