Payment Operations Officer

About this role:

At Welab, we should stay connected and keep abreast of the latest technological development to drive for an innovative and digital servicing model to exceed our customer expectation. As the Payment Operations Officer, you will be responsible for providing support on remittance, autopay, electronic bill payment and funds transfer to ensure payment services are delivered smoothly as well as complying with internal policies and regulatory requirements.

What you’ll do and what success looks like in this role:

  • Perform day-end reconciliation and monitor all outstanding issues with services providers
  • Build & maintain good relationships with internal counterparts in supporting day-to-day operations process
  • Prepare internal and external report to management and regulators if required
  • Ensure operational processes are in full compliance with the Bank’s policy and regulatory requirements
  • Participate in projects on new process/service development, automation of new process and system enhancement/UAT to improve operational efficiency

What is required and what we’re looking for:

  • Degree holder in Business Administration or equivalent disciplines
  • Minimum 5 years’ experience in banking field, with exposure in payment operations such as remittance, autopay, funds transfer, etc
  • Good knowledge of HKMA regulatory requirements
  • Organized, responsible and keen for improvement opportunity
  • Good communication and problem-solving skills
  • Good verbal and written English and Chinese

WeLab perks:

  • Competitive salary
  • Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
  • Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team
  • Weekly afternoon teas and fully stocked fridge
  • Coffee stipend
  • Conveniently located office surrounded by diverse and delicious lunch options
  • Lively office with gaming consoles and a ping pong table
  • Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc.
  • Employee referral bonuses

Awards & recognition:

  • KPMG’s 2018 Fintech Top 100 – #7 in China and #23 globally, only Hong Kong fintech recognized on the list for 3 straight years
  • The Asian Banker’s “Best Business Model” and “Best Data Analytics Initiative” in 2018

We offer competitive salary package to the successful candidate. If you are interested in joining this exciting team, please email your resume to us at [email protected]

All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 12 months of receipt.

Submit your resume