Head of Account Operations

What you’ll do and what success looks like in this role:

  • Develop and oversee account on-boarding workflow to ensure the process end to end complied with regulatory requirement, under control and smooth execution
  • Review and follow up the applications with incomplete documentation and KYC verification
  • Monitor and perform investigation on suspicious transactions and account maintenance which warrant for close surveillance and management reporting
  • Review the team performance and quality of deliverables, drive initiatives and improvement plan to ensure the process running in an effective and efficient way
  • Participate in projects on new process/service development, automation of new process and system enhancement/UAT to improve operational efficiency

What is required and what we’re looking for:

  • Degree holder in Business Administration, Operations Management or equivalent disciplines
  • Minimum of 10 years’ experience in banking account operations including AML, KYC, transaction monitoring etc.
  • Sound knowledge of HKMA regulatory requirements
  • Organized, responsible and keen for improvement opportunity
  • Good communication and problem-solving skills
  • Good verbal and written English and Chinese
  • Candidate with less experience will be considered as Account Operations Manager

WeLab perks:

  • Competitive salary
  • Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
  • Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team
  • Weekly afternoon teas and fully stocked fridge
  • Coffee stipend
  • Conveniently located office surrounded by diverse and delicious lunch options
  • Lively office with gaming consoles and a ping pong table
  • Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc.
  • Employee referral bonuses

Awards & recognition:

  • KPMG’s 2018 Fintech Top 100 – #7 in China and #23 globally, only Hong Kong fintech recognized on the list for 3 straight years
  • The Asian Banker’s “Best Business Model” and “Best Data Analytics Initiative” in 2018

We offer competitive salary package to the successful candidate. If you are interested in joining this exciting team, please email your resume to us at [email protected]

All information provided by applicants will be used for recruitment purposes only.

Submit your resume