Account Operations Officer

About this role:

At Welab, we should stay connected and keep abreast of the latest technological development to drive for an innovative and digital servicing model to exceed our customer expectation. As the Account Operations Officer, you will be providing support on account opening & maintenance to ensure the correctness and completeness of customer profile creation as well as complying with internal policies and regulatory requirements.

What you’ll do and what success looks like in this role:

  • Support account opening process to ensure the compliance with internal policies and regulatory requirements
  • Conduct periodic review on SDD and EDD cases and provide resolution and follow up action on exceptional items
  • Assist to update the operational guidelines and manuals in accordance with legal, regulatory and internal requirements
  • Participate in projects on new process/service development, automation of new process and system enhancement/UAT to improve operational efficiency
  • Participate in ad-hoc tasks as assigned

What is required and what we’re looking for:

  • Associate Degree / Diploma or above
  • Minimum 3 years’ experience in banking payment operations and account opening including AML, KYC, transaction monitoring, etc.
  • Sound knowledge of HKMA regulatory requirements
  • Organized, responsible and with a drive for excellence
  • Good command of verbal and written English and Chinese

WeLab perks:

  • Competitive salary
  • Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
  • Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team
  • Weekly afternoon teas and fully stocked fridge
  • Coffee stipend
  • Conveniently located office surrounded by diverse and delicious lunch options
  • Lively office with gaming consoles and a ping pong table
  • Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc.
  • Employee referral bonuses

Awards & recognition:

  • KPMG’s 2018 Fintech Top 100 – #7 in China and #23 globally, only Hong Kong fintech recognized on the list for 3 straight years
  • The Asian Banker’s “Best Business Model” and “Best Data Analytics Initiative” in 2018

We offer competitive salary package to the successful candidate. If you are interested in joining this exciting team, please email your resume to us at [email protected].

All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 12 months of receipt.

Submit your resume