Apply for Customer Service Officer

Hong Kong

What you’ll be doing

Handle email, live chat, inbound and outbound call on all customer enquiries in a proactive and positive manner
Evaluate problems / issues raised by customer and provide solution effectively to build customer loyalty
Handle and resolve customer complaints promptly and escalate to team head if necessary
Participate in projects on new process/service development, automation of new process and system enhancement / UAT to improve operational efficiency
To perform any other duty as assigned by supervisor

Who we think you are

Associate Degree / Diploma or above
Minimum of 2 years’ experience in contact center
Experience in handling customer complaints is preferred
Good in verbal and written English and Chinese
Good in customer service mindset and interpersonal communication skill
Energetic and able to work under pressure
Work shifts is required on weekends and public holidays

Perks

Competitive salary

We compensate you fairly for joining us on our mission.

Education stipend

We believe in a lifelong of learning and support your career development.

Stocked fridge

Weekly afternoon teas, fresh fruits and a fully stocked fridge awaits you.

Wellness and happiness

Numerous activities to let you focus on your physical and mental wellbeing. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends

Work hard, play hard

Enjoy fun extracurricular activities with the team. We work extremely hard, but we also know how to have fun.

Employee referral bonuses

Up to HK$25,000 bonus when you refer someone who ends up joining us.

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The time for a change is now. Are you ready?

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